Why do your customers buy from you?
Why do you think your customers buy from YOU? Do you have the guts to ask them?
You can not get better at bringing value to your customers and prospects until you understand the value that you bring to those who buy from you now.
Take your top 10 customers and ask them:
1. Why did they buy from you originally? (What made you different from every other rep they spoke with?)
2. Was there anything they would have liked you to do differently?
3. Why are they STILL buying from you?
4. What can you be doing to bring more value to them?
After you have spoken with all 10, you should have a better idea of what you did and could be doing to bring value to future prospects.
Now if you really have the guts, go and ask the same questions of the prospects that you did not close. Learn why your competitor won and keeps their business. How did they convey more value to the prospect than you did?
The point of learning all of this is to get better at providing more value to the people who can make you money.
You can not get better at bringing value to your customers and prospects until you understand the value that you bring to those who buy from you now.
Take your top 10 customers and ask them:
1. Why did they buy from you originally? (What made you different from every other rep they spoke with?)
2. Was there anything they would have liked you to do differently?
3. Why are they STILL buying from you?
4. What can you be doing to bring more value to them?
After you have spoken with all 10, you should have a better idea of what you did and could be doing to bring value to future prospects.
Now if you really have the guts, go and ask the same questions of the prospects that you did not close. Learn why your competitor won and keeps their business. How did they convey more value to the prospect than you did?
The point of learning all of this is to get better at providing more value to the people who can make you money.
Everyday you do business with someone is one more day CLOSER to the day that you will NOT do business with this customer. It is important to know why they buy so you can attempt to prolong the relationship as long as it is profitable. Fred
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That is a great point Fred. It is inevitable that you will loose a customer eventually. Knowing as much as possible about why they buy from you will just keep them around longer.
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I have found interesting sources and would like to give the benefit of my experience to you.
I am tuning my pc by the best software for free, with the file search engine BecoMon
May be you have your own experience and could give some useful sites too. Because this social site help me much.
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I have found interesting sources and would like to give the benefit of my experience to you.
I am tuning my pc by the best software for free, with the file search engine BecoMon
May be you have your own experience and could give some useful sites too. Because this social site help me much.
boediger
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I think it is the service or the add-on you gave.
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Thanks! Very useful article.
free downloads
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It's the customer service.
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Hi,
SEO WATCH first analyzes the current traffic of a web site and develops a strategy how this can be improved if traffic is lacking or the wrong target group is reached.
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I think customers keep on coming back to your store is because of the service you gave to them.
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True questions to be asked to our customer,but if they keep on coming to you means obviously its the service you provided to them.
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